
Each component is recorded as a CI—whether it' s hardware, software, or a service. This ensures full control over all infrastructure elements, leaving no undocumented assets behind.
With the help of a CMDB, technical, locational, and financial information related to each CI can be monitored centrally. This structure provides a solid data foundation for IT configuration management processes.

Relationships between CIs are visually mapped, accelerating decision-making during service impact analyses. Configuration management enables you to anticipate how applications, servers, and databases affect one another.
Dependency maps clearly visualize the potential impact area before planned maintenance or changes, ensuring better-informed planning.

Every change made to a CI—what was changed, when, and how—is tracked in detail. This brings transparency and traceability to the configuration management process.
Change records support historical analysis and foster a culture of continuous improvement. They also provide critical data for root cause analysis of unexpected issues in the IT infrastructure.

Any change to a CI is analyzed for its potential effects on other systems. This helps prevent unplanned outages and cascading failures. In environments where service interruptions pose a risk, such analysis enables the strategic use of the CMDB. With this level of foresight, IT configuration management becomes more proactive.

The CMDB automatically synchronizes with inventory management and monitoring tools to ensure data integrity. This eliminates the need for manual efforts to keep data up to date.
Configuration items are automatically aligned with real-time system changes, making configuration management processes more accurate with less human intervention.

Clear rules define which users can access which data, ensuring both data security and clear responsibility allocation.
Access and edit permissions for CI information are integrated with corporate security policies. This way, configuration management balances security and transparency effectively.