Seamless Communication, Anytime, Anywhere!

Effortlessly manage your call center services without the need for substantial investments in hardware and software!

Independent Server
Get private server service for your company via Cloud.
Central Dashboard
Monitor all status of extensions from a single panel.
Call Center Dashboard
Monitor all statuses of agents and queues from a single dashboard.
Admin Web Interface
Ensure that admin roles have access to all reports and details.
Internal Features
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Automatic Call Distribution
Automatically route incoming calls to appropriate agents
IVR
Use voice response systems to direct customers to the right departments or agents. Easily add, delete, sort, and edit IVR voices from a single screen.
Advertising Features
Promote your existing/potential customers by adding your ad voice-over in queues and during waiting moments.
Queue Features
Manage Queue Adding, deleting and editing operations from a single panel.
Determining SLA Response Time
Determine the time from the acceptance of the call to the resolution of the problem with commitment, follow up and access the reports.
Outline Features
Conduct outbound calls for various purposes such as sales, customer satisfaction surveys, debt reminders, campaign announcements.
Time Zone Management
Create IVRs for specific time zones such as after-hours and special days by performing time zone management and answer calls 24/7 using different methods offered by the platform.
Black list
Prevent spam calls from clogging up your lines by blacklisting them.
White List
Create a list of specific numbers or people that you are allowed to call with special permission. This way, you can prioritize important clients or ensure that certain numbers can always reach you.
Incoming Call Reports
Get reports that will allow you to analyze the number of incoming calls over a certain period, the time the calls were answered, customer hold times, the duration of the conversation between the customer and the agent, the results of the incoming calls, and how the calls are distributed among different departments or agents.
Outgoing Call Reports
Obtain reports that will provide analysis on the number of outgoing calls made during a certain period, the success (connected) and failure (unanswered, busy) rates of outgoing calls, the duration of talks in outgoing calls, the results of outgoing calls (successful sales, appointments, situations requiring follow-up, etc.), and in which time periods outgoing calls were more successful.
Queue Call Reports
See how long customer calls wait before being connected to an agent and get reports to monitor performance in queues
Internal Statistics
Monitor operational performance and efficiency within the call center based on data.
Call Processing Time
Track data such as average call handling time, first response time, and resolution time.
System Status Display
Monitor the current performance and health of your call center infrastructure and components. Get real-time insight into the status of the system, quickly identify and resolve potential issues.
Advanced Integration
Integrate with API or web services.
Customer Satisfaction Survey Module
Measure how satisfied customers are with call center services.
Customer Management
Create your own Customer CRM.
Sending Bulk Messages
Send bulk or individual SMS by integrating with the SMS module.
Automatic Search
Perform automatic searches by uploading your customer data to the platform.
Data Management
Upload your existing customer data to the system.
Agent Reports
You can access all reports of agents.
Agent Module Authorization
Provide role-based authorizations to agents.
Creating Agent Break Type
Optimize agents' working hours by defining break types.
Teleconference
Have a conversation with 3 or more people at the same time.
Interview Questionnaire
Conduct a survey and obtain a report on the calls made by agents.

Strengthen your customer relations with SPIDYA Cloud Contact Center!

Be always reachable by responding to your customers’ needs instantly and maximize customer satisfaction!

Cost Savings

SPIDYA Cloud Contact Center eliminates the need for significant upfront investments in hardware and software. Companies can reduce operational costs by paying only for the services they use, making it a more cost-effective solution.

Scalability

Businesses can easily scale their contact center operations up or down based on demand. This flexibility allows companies to quickly adjust to changes in customer volume without overcommitting resources.

Accessibility

With a cloud-based system, agents can work from anywhere with an internet connection. This remote accessibility enhances workforce flexibility and allows companies to tap into a broader talent pool.

Enhanced Collaboration
SPIDYA Cloud Contact Center integrates with other cloud-based tools, fostering collaboration among teams. This integration ensures that customer data is accessible across departments, improving overall service quality.
Advanced Features

SPIDYA Cloud Contact Center come with built-in features such as AI-powered analytics, automated call distribution, omnichannel support, and real-time reporting. These tools enhance the efficiency and effectiveness of customer interactions.

Business Continuity

Cloud solutions provide better disaster recovery options. In the event of a natural disaster or other emergencies, businesses can continue to operate without significant interruptions, ensuring customer service remains intact.

Improved Customer Experience

With advanced routing, intelligent automation, and access to customer history, SPIDYA Cloud Contact Center can provide faster and more personalized service, leading to higher customer satisfaction.

Performance Monitoring
Real-time analytics and reporting tools help managers monitor agent performance and customer interactions. This insight allows for ongoing improvements in service quality and operational efficiency.
Automatic Updates

SPIDYA Cloud Contact Center is often maintained and updated by the service provider, ensuring that companies always have access to the latest features and security measures without the hassle of manual upgrades.

Environmental Sustainability
By reducing the need for physical infrastructure, SPIDYA Cloud Contact Center contributes to lower energy consumption and a smaller carbon footprint, aligning with corporate sustainability goals.

How Does SPIDYA Cloud Contact Center Work?

Cloud Contact Center runs on remote server infrastructure managed by the contact center provider. Businesses access the SPIDYA Cloud Contact Center (S3C) platform and features over a secure internet connection.

A Breakdown of Core Functions

Cloud Infrastructure
The service provider takes care of all hardware, software, and maintenance, removing the burden from your IT team.
Multi-Channel Routing
Incoming queries are automatically routed to the most appropriate agent based on factors such as call type, agent skills, and availability. This ensures faster resolution and a better customer experience.
Interactive Voice Response (IVR)
An automated system that greets callers, gathers information, and directs them to the appropriate department or representative.
Call Recording and Monitoring
Allows supervisors to monitor calls for training and quality assurance purposes.
Real Time Analysis
It provides valuable insight into call volume, agent performance, and customer sentiment. Customer data helps identify areas for improvement and optimize overall contact center operations.

Industry Specific Solutions

Every business has different needs. Customize your call center processes with SPIDYA Cloud Contact Center!
E-Commerce
Streamline customer order management and post-sales support processes.
Finance and Banking
Optimize client account management and financial advisory services.
Health
Safe and effective solutions for patient appointments and support services.
Telecommunication
Strengthen customer service and streamline subscription management.
Government Agencies
Provide fast and effective service to citizens, evaluate complaints and requests immediately and produce solutions.

Contact us about Cloud Call Center!

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