Fast Solutions, Happy Customers!
Manage end-user technical issues and meet support requests with customized workflows!
Service
Request
Respond to any malfunction or request made by the end user, obtain necessary approvals, and complete the request according to their requirements.
Service Level Agreement
SLA is a mutual commitment between IT service providers and users. Easily track service standards based on metrics and targets set in the SLA with alert mechanisms and interface colors.
Time Tracking and Financial Management
Monitor the amount of time that teams and staff dedicate to projects and generate reports detailing their associated expenses.
Information
Management
Create a database of corporate knowledge specific to your business so that IT team and users can find the information they need. Store and publish all the perspectives, ideas, experiences, and knowledge your IT team has built over time in a centralized platform.
Company & Contract Management
Consolidate company and contract information from your operations with subsidiaries or third-party business partners into a unified platform to create a comprehensive corporate memory.
Inventory
Management
Oversee and control the ordering, storage, and use of a company's all devices and cansumables, including the management of raw materials, components, and finished products.
Reporting Engine
Design your reports (.pdf, .csv) and automate them at routine intervals. Create instant reports on the dashboard with dynamic filters.
Cheetah Low-Code Development Platform 
Mobile Application
Track your products and processes via iOS and Android devices.
Cheetah Low-Code Development Platform 
Announcements
Send notifications on the dashboard to announce any situation or process to everyone who accesses your system.
Cheetah Low-Code Development Platform Reporting Engine
Design your reports (.pdf, .csv) and automate them at routine intervals. Create instant reports on the dashboard with dynamic filters.
Cheetah Low-Code Development Platform Mobile Application
Track your products and processes via iOS and Android devices.
Cheetah Low-Code Development Platform 
Shift management
Organize shifts of relevant personnel or teams on the platform and automatically route incoming calls to available users based on their specified schedule.
Cheetah Low-Code Development Platform 
Survey Management
Organize surveys with prepared question sets to improve team communication and workflows. Surveys can cover areas such as customer satisfaction, manager satisfaction of project team members, and satisfaction of managers with team members.
Cheetah Low-Code Development Platform Announcements
Send notifications on the dashboard to announce any situation or process to everyone who accesses your system.
Cheetah Low-Code Development Platform Shift management
Organize shifts of relevant personnel or teams on the platform and automatically route incoming calls to available users based on their specified schedule.
Cheetah Low-Code Development Platform Survey Management
Organize surveys with prepared question sets to improve team communication and workflows. Surveys can cover areas such as customer satisfaction, manager satisfaction of project team members, and satisfaction of managers with team members.
Cheetah Low-Code Development Platform 
Modernise your technical support processes to enhance your efficiency!
Assist end users with technical issues related to IT services and ensure that business operations continue without disruption.
Quickly addresses technical issues experienced by end-users and enhances service quality by consistently monitoring solution processes.
Quickly resolves issues to ensure the smooth operation of IT services and enhance employee productivity.
By delivering effective solutions to the problems and issues faced by end users, improves user satisfaction and enhances the reliability of the IT department.
The problems reported by users are recorded, and systemic or recurring problems are identified by analyzing this data. This helps in planning long-term service improvements.
Applying established technical support standards increases the quality of service and guarantees consistency.
Enhance your Help Desk system by incorporating IT Service Management and unlock the potential of your IT team!
Incident Management
Identify, classify, prioritize and resolve incidents occurring in the IT ecosystem. Manage the lifecycle of all incidents, aiming to improve IT service quality.
Problem Management
Identify and resolve recurring incidents and analyze their root causes to prevent them from happening again.
Change Management
Ensure successful implementation of changes that may have a direct or indirect impact on services by managing them effectively and in a controlled manner.
Inventory Management
Manage the lifecycle of all devices and consumables used in IT services.
Service Catalogue
Create shortcuts to pin the most frequently used modules on the home page. Obtain the service items that the end user needs with a subscription logic by clustering the topics your business serves.
Project management
Effectively manage the planning, implementation, evaluation and control processes in the implementation of new systems, infrastructure updates or technology projects.