Delivering Excellence Beyond the Out-of-Office Operations!

Quickly align the right skills within your field team to the ideal tasks at hand!

Company & contract management

Create your corporate memory by storing company and contract information about the processes you carry out with your subsidiaries or third-party business partners on a single platform.

Service Level Agreement

SLA is a mutual commitment between IT service providers and users. Easily track service standards around metrics and targets set in the SLA with alert mechanisms and interface colors.

Fault Management

Manage the support processes of all kinds of malfunctions, problems and trouble records that may occur in the field. Failure is Opened > Appointment is Made > Assigned to the Field Team > Field Team Goes to Intervention > Failure is Resolved (Positive/Negative)

Installation Management

Manage the support process of new requests and institutions. Request is opened > Appointment is made > Assigned to the Field Team > Field Team goes to the installation > Installation is completed
( ✓ Positive/Negative ✗ )

Field Resource Planning and Management

Manage field management, which is the backbone of demand and fault processes, in the best way possible with tasks assigned to technicians, whether they are your own staff or subcontractor teams.

Financial Management

Get reports by calculating the expenses/costs of teams based on automatic level/grade based on the time spent, with the information you will obtain from performance reports.

Consumable Management

Manage the lifecycle of all consumables in use in the field.

Inventory Count Module

Store the number of your inventory in all locations such as warehouses, stores, shelves, etc. on the platform.

Announcement Feature

Publish notifications on the board to announce any status or process to everyone who accesses your system.

Survey Management

Improve team communication and workflows by organizing surveys with question sets you have prepared in many areas such as customer satisfaction, manager satisfaction of project team members, and satisfaction of managers with team members.

Mobile

Store the number of your inventory in all locations such as warehouses, stores, shelves, etc. on the platform.

Document Management

Complete your entire document management process digitally, depending on the regulations of the sector you serve. Easily protect your customers' personal information that must be stored within the scope of KVKK.

- Document Collection -

- Document Tracking Processes -

Inventory Management

Manage the lifecycle of all inventory in use in the field.

- Bulk Inventory Entries -

- Warehouse / Stock Management -

- Consumable Inventory Management -

- Transfer / Logistics / Shipping Process -

- Ending the Inventory Lifecycle -

Reporting

Obtain standard or customized reports of all processes managed in field operations.

- Progress Reports -

- Field Team Performance Report -

- SLA Report -

- Appointment Change Frequency Report -

SPIDYA’s Field Service Management solution empowers businesses to meet their objectives and boost productivity by optimizing resource allocation and enhancing customer satisfaction. It provides a competitive edge by delivering effective strategies for fostering strong relationships among employees, customers, and management.

Integrates Multiple Systems

Simplifies operations, increases efficiency by digitizing data, and saves costs by integrating solutions on a single platform.

Cost Reduction

Easily create forms and streamline paperwork with collected data through Low-Code technology.

Correct Timing of Events

GPS and real-time planning systems can improve order, save time, and enable remote working for better collaboration.

Securing Cloud Data

Cloud storage provides on-site storage with advanced encryption, providing greater security and easier regulatory compliance.

Integrates Multiple Systems

Simplifies operations, increases efficiency by digitizing data, and saves costs by integrating solutions on a single platform.

Cost Reduction

Easily create forms and streamline paperwork with collected data through Low-Code technology.

Correct Timing of Events

GPS and real-time planning systems can improve order, save time, and enable remote working for better collaboration.

Securing Cloud Data

Cloud storage provides on-site storage with advanced encryption, providing greater security and easier regulatory compliance.

Increases Productivity

Automate processes and eliminate paperwork so employees can focus on their work, increasing efficiency and accuracy.

Dealing with Emergencies

Reduces panic caused by emergency service calls by identifying and quickly dispatching available technicians.

Automate to Work

Reduces waste and allows you to focus on critical tasks by prioritizing tasks and events outside the office.

Creates a Knowledge Base

Provides a comprehensive customer database that ensures continuity and minimizes the risk of loss even when employees are unavailable.

Increases Productivity

Automate processes and eliminate paperwork so employees can focus on their work, increasing efficiency and accuracy.

Dealing with Emergencies

Reduces panic caused by emergency service calls by identifying and quickly dispatching available technicians.

Automate to Work

Reduces waste and allows you to focus on critical tasks by prioritizing tasks and events outside the office.

Creates a Knowledge Base

Provides a comprehensive customer database that ensures continuity and minimizes the risk of loss even when employees are unavailable.

Provides Optimization of Resources

Effectively managing issues such as the assignment and direction of field personnel will result in increased profitability based on their level of expertise.

Fast Billing

Automates the process of creating invoices and calculating prices based on information provided by field technicians.

Tracking Equipment

Featuring telematics technologies, SPIDYA FSM enables accurate data collection and access through applications, enabling equipment monitoring.

Waste Minimization

Leads to improved business understanding by encouraging efficiency and reduction of waste.

Provides Optimization of Resources

Effectively managing issues such as the assignment and direction of field personnel will result in increased profitability based on their level of expertise.

Fast Billing

Automates the process of creating invoices and calculating prices based on information provided by field technicians.

Tracking Equipment

Featuring telematics technologies, SPIDYA FSM enables accurate data collection and access through applications, enabling equipment monitoring.

Waste Minimization

Leads to improved business understanding by encouraging efficiency and reduction of waste.

Contact us about Field Services Management!