Field Service
Take 360° Control of Your Field Operations with Field Service Management!
Manage your field operations faster and in real-time with SPIDYA Field Service Management, thanks to features like task assignment, location tracking, SLA management, and AI-powered workflow optimization!
Lower Operational
Costs
Costs
%
0
Operational
Visibility
Visibility
%
0
SPIDYA
Field Service Management Stages
01
Request & Fault Logging
Field service requests and fault reports are collected at a single point, categorized, and prioritized according to SLA (service level agreement) targets.
02
Scheduling & Appointment Management
The most suitable time slot for field operations is determined, and appointments are scheduled based on team workload and location information.
03
Assignment to Field Team
Tasks are assigned to the correct field personnel; team location and job status are monitored in real-time and optimized via the FSM platform.
04
Resolution &
Closure
The field team completes the task, reports and images are uploaded to the system, and the workflow is closed.
Cheetah Low - Code Platform
Digitalization with Low-Code Platform: Faster, Simpler, and More Flexible
Cheetah Low-Code Development is not just a software development tool; it is an AI-powered platform that fully digitizes your organization’s manual and fragmented business processes.
SPIDYA
Field Services Are Now
Faster, Smarter, More Trackable!
Monitor your field services in real-time, manage SLAs, and intelligently run your field operations with artificial intelligence using SPIDYA Field Service Management!
Company & Contract Management
Store all company and contract information related to subsidiaries and third-party business partners in a single platform. Prevent information loss in your field operations while strengthening your corporate memory.
Service Level Agreement (SLA)
Easily track service standards in your field service operations with SLA management. Monitor real-time compliance with your targets thanks to alert mechanisms and visual interfaces.
Field Resource Planning and Management
Manage your field teams involved in request and fault processes. Accelerate your field service processes through task assignments, real-time location tracking, and workflow optimization.
Financial Management
Manage the costs and team performance of your field service operations. Optimize budgets and reduce costs through expense and time-based analyses.
Consumables Management
Fully manage the lifecycle of all consumables used in the field. Predict needs by tracking stock levels in real-time, making your workflows uninterrupted and more efficient.
Inventory Count Module
Manage your inventories across all field locations on a single platform. Strengthen your field service processes by easily tracking warehouse, store, and shelf counts.
Announcement Feature
Instantly share important announcements with your field teams and managers. Accelerate your business workflows and strengthen team communication with timely notifications.
Survey Management
Conduct comprehensive surveys to measure customer and field team satisfaction. Analyze and improve your Field Service Management processes using the collected feedback.
Mobile
Manage your field service operations from anywhere via mobile devices. Track all inventory and task information in the field in real-time. Make your operations efficient by instantly monitoring team performance.
Document Management
Digitally manage document processes according to the regulations of the sector you serve. Securely store personal data under KVKK (Personal Data Protection Law) and ensure a paperless process in your field service operations.
Inventory Management
Manage the end-to-end lifecycle of all inventories used in the field. Fully track your field operations with bulk entry, warehouse/stock tracking, consumption, and transfer processes. Thus, manage your field operations completely and efficiently.
Reporting
Measure the performance of all processes managed within field operations. Analyze and optimize your processes with progress payment, team performance, SLA (Service Level Agreement), and appointment change reports.
Company & Contract Management
Store all company and contract information related to subsidiaries and third-party business partners in a single platform. Prevent information loss in your field operations while strengthening your corporate memory.
Service Level Agreement (SLA)
Easily track service standards in your field service operations with SLA management. Monitor real-time compliance with your targets thanks to alert mechanisms and visual interfaces.
Field Resource Planning and Management
Manage your field teams involved in request and fault processes. Accelerate your field service processes through task assignments, real-time location tracking, and workflow optimization.
Financial Management
Manage the costs and team performance of your field service operations. Optimize budgets and reduce costs through expense and time-based analyses.
Consumables Management
Fully manage the lifecycle of all consumables used in the field. Predict needs by tracking stock levels in real-time, making your workflows uninterrupted and more efficient.
Inventory Count Module
Manage your inventories across all field locations on a single platform. Strengthen your field service processes by easily tracking warehouse, store, and shelf counts.
Announcement Feature
Instantly share important announcements with your field teams and managers. Accelerate your business workflows and strengthen team communication with timely notifications.
Survey Management
Conduct comprehensive surveys to measure customer and field team satisfaction. Analyze and improve your Field Service Management processes using the collected feedback.
Mobile
Manage your field service operations from anywhere via mobile devices. Track all inventory and task information in the field in real-time. Make your operations efficient by instantly monitoring team performance.
Document Management
Digitally manage document processes according to the regulations of the sector you serve. Securely store personal data under KVKK (Personal Data Protection Law) and ensure a paperless process in your field service operations.
Inventory Management
Manage the end-to-end lifecycle of all inventories used in the field. Fully track your field operations with bulk entry, warehouse/stock tracking, consumption, and transfer processes. Thus, manage your field operations completely and efficiently.
Reporting
Measure the performance of all processes managed within field operations. Analyze and optimize your processes with progress payment, team performance, SLA (Service Level Agreement), and appointment change reports.
SPIDYA
Benefits of the Field Service
Management Module
SPIDYA
Features of the
Field Service Management Module
Integrate Multiple Systems
- Consolidate different field operations, customer data, and inventory management systems onto a single platform.
- Digitize field service processes with SPIDYA Field Service Management tool to boost operational efficiency, manage tasks from a centralized control point, and monitor all field activities from one screen.
Ensure Cloud Data Security
- Securely store all field teams’ operational data in the cloud.
- Protect your data with access controls compliant with regulations like KVKK (Personal Data Protection Law) and ISO, prevent unauthorized access, and minimize the risk of data loss in field operations by ensuring business continuity.
Automation and Workflow Management
- Assign tasks to field teams based on priority using AI-powered automation.
- Optimize workflows, minimize errors and delays, simplify SLA management, and make field operation processes fast, efficient, and traceable.
Create a Knowledge Base
- Manage customer, team, and field operation data in a centralized database.
- Ensure information continuity in field service management, prevent errors caused by missing data, support teams in making rapid decisions, and continuously improve processes by learning from past operations.
Rapid Invoicing and Reporting
- Automatically generate invoices using real-time information from field teams.
- Instantly obtain SLA and performance reports, measuring efficiency and cost-effectiveness in field operations. This accelerates financial processes and enables data-driven operational decisions.
Tracking Equipment and Inventory Management
- Track your field equipment, vehicles, and consumables in real-time with telematics and mobile solutions.
- Optimize inventory management, logistics, and dispatch processes to reduce losses in field operations, ensure business continuity, and increase operational efficiency.
F.A.Q
Frequently Asked Questions
How can I optimize my field operations with SPIDYA Field Service Management?
SPIDYA FSM manages your field service processes through real-time monitoring and AI-powered workflow optimization. By carrying out task assignment, appointment scheduling, and SLA (service level agreement) tracking from a centralized platform, it increases the efficiency of your field teams and reduces your operational costs. This makes your field operations faster, better planned, and more traceable.
How can I measure my field team's performance?
SPIDYA FSM provides detailed reports on field teams’ task completion times, SLA compliance, and equipment usage. Through rapid invoicing and performance reports, your teams’ effectiveness is monitored instantly, and potential bottlenecks and improvement opportunities are identified.
Do you provide mobile field management?
Yes! SPIDYA FSM is fully mobile-compatible. Your field teams can track tasks and inventory in real-time in the field and instantly transfer data to the system. This mobile field management ensures both time savings and increased data accuracy.
How does SLA management work in field services?
SPIDYA Field Service Management automatically tracks SLA metrics and targets. With alert systems and visual interfaces, SLA violations are detected proactively, and field teams are directed according to priority. This increases customer satisfaction and ensures continuous compliance with service standards.
How can I manage inventory and consumables?
SPIDYA FSM manages the lifecycle of all inventory and consumables used in field operations. By tracking bulk entry, warehouse/stock management, transfer, and logistics processes through the platform, your workflows are made uninterrupted and efficient. Furthermore, equipment tracking is also done instantly using telematics and mobile solutions.
How does SPIDYA FSM optimize the usage of field teams' devices and equipment?
Thanks to telematics and mobile device integration, SPIDYA Field Service Mangement monitors the usage of all field equipment and devices in real-time. It provides instant reports on data such as which equipment is used for which task, for how long, and if maintenance is due. This information prevents unnecessary use, improves maintenance planning, and reduces equipment costs in field operations. Additionally, the inventory management module automatically tracks consumables and spare parts, making the workflow uninterrupted.