Risk Management

All IT-related threats such as hardware failures, data breaches, cyber-attacks, workforce losses and service interruptions are included in the risk management process. Thus, all operational threats that the organization may face are addressed with a holistic approach.

No, it is not. Risk management is a critical need for all organizations regardless of scale. Especially Small & Medium Enterprises that rely on digital systems are under threat as much as large corporate structures, and without risk management practices, IT service management business continuity, customer trust and growth plans can be seriously damaged.

Reassessments should be conducted at the start of new projects, changes to existing systems or increased external threat signals. However, conducting an enterprise-wide operational risk management assessment at least once a year ensures that risks are kept up to date and proactive measures are taken.

Risks are usually categorized according to their likelihood (how often could it happen?) and impact (how much damage would it cause if it occurred?). They can also be differentiated according to their source (human, technology, environment) and time of exposure (short-term, long-term). This systematic classification allows organizations to maximize efficiency by directing resources to the most critical risks.

The measures taken in advance for the identified risks eliminate potential vulnerabilities and make the system more resilient. This guarantees the continuity of IT services and contributes to strengthening service security standards in the eyes of both internal and external stakeholders. In the long run, it creates an advantage that directly affects the organization’s reputation and customer trust.