Increase service quality by tracking the lifecycle of all incidents end-to-end with Incident Management; prevent operational disruptions with rapid response capability!
Increase service quality by tracking the lifecycle of all incidents end-to-end with Incident Management; prevent operational disruptions with rapid response capability!
Thanks to the collection and automatic routing of incidents in a centralized system, IT teams can intervene instantly. Coordination is facilitated with notifications and status updates throughout the process; critical processes are kept under follow-up by creating a problem log. This ensures service continuity.
Recording every incident and establishing structures suitable for root cause analysis prevents the same incidents from recurring. This approach contributes to the systematic resolution of failures and long-term improvements by establishing a problem-oriented system.
Data such as frequency of incidents, resolution time and impact on services become reportable. This enables managers and users to analyze performance and make the right decisions in resource planning. At the same time, the business impact of failures can be clearly measured.
Events are tracked according to predetermined SLA periods. Automatic escalation mechanisms prevent critical violations and maintain service level commitments. Every event record in the process enables auditability and performance tracking.
Who, when and how each incident is handled is recorded in the system. Transparency is ensured throughout the process and an auditable infrastructure is created. Effective incident management ensures traceability and accountability in all processes.
Thanks to the collection and automatic routing of incidents in a centralized system, IT teams can intervene instantly. Coordination is facilitated with notifications and status updates throughout the process; critical processes are kept under follow-up by creating a problem log. This ensures service continuity.
Recording every incident and establishing structures suitable for root cause analysis prevents the same incidents from recurring. This approach contributes to the systematic resolution of failures and long-term improvements by establishing a problem-oriented system.
Data such as frequency of incidents, resolution time and impact on services become reportable. This enables managers and users to analyze performance and make the right decisions in resource planning. At the same time, the business impact of failures can be clearly measured.
Events are tracked according to predetermined SLA periods. Automatic escalation mechanisms prevent critical violations and maintain service level commitments. Every event record in the process enables auditability and
Who, when and how each incident is handled is recorded in the system. Transparency is ensured throughout the process and an auditable infrastructure is created. Effective incident management ensures traceability and accountability in all processes.
Thanks to the collection and automatic routing of incidents in a centralized system, IT teams can intervene instantly. Coordination is facilitated with notifications and status updates throughout the process; critical processes are kept under follow-up by creating a problem log. This ensures service continuity.
Recording every incident and establishing structures suitable for root cause analysis prevents the same incidents from recurring. This approach contributes to the systematic resolution of failures and long-term improvements by establishing a problem-oriented system.
Data such as frequency of incidents, resolution time and impact on services become reportable. This enables managers and users to analyze performance and make the right decisions in resource planning. At the same time, the business impact of failures can be clearly measured.
Events are tracked according to predetermined SLA periods. Automatic escalation mechanisms prevent critical violations and maintain service level commitments. Every event record in the process enables auditability and performance tracking.
Who, when and how each incident is handled is recorded in the system. Transparency is ensured throughout the process and an auditable infrastructure is created. Effective incident management ensures traceability and accountability in all processes.
Yes. In addition to manual entry, the platform can also record events automatically through monitoring tools, read emails or integrated software.
Absolutely yes. The platform automatically notifies both teams and managers and triggers the escalation chain when the SLA time is close to exceeding. Thanks to this structure, rapid intervention is ensured and disruptions in critical services are prevented.
Yes. Incidents can be classified according to levels such as low, medium, high and critical, enabling prioritybased management. This makes it easier to direct resources to the right areas and minimize the business impact of failures.
Of course. The platform can report the entire incident history in detail. You can filter by time period, category, team or service. Thus, past data can be analyzed and problem-oriented strategies can be developed.
Depending on the type of incident, the platform automatically alerts and teams can initiate a root cause analysis process. The actions and outputs determined in the process are recorded in the system. These records also create a problem record and contribute to the prevention of similar incidents in the future.
Yes. In addition to manual entry, the platform can also record events automatically through monitoring tools, read emails or integrated software.
Absolutely yes. The platform automatically notifies both teams and managers and triggers the escalation chain when the SLA time is close to exceeding. Thanks to this structure, rapid intervention is ensured and disruptions in critical services are prevented.
Yes. Incidents can be classified according to levels such as low, medium, high and critical, enabling prioritybased management. This makes it easier to direct resources to the right areas and minimize the business impact of failures.
Of course. The platform can report the entire incident history in detail. You can filter by time period, category, team or service. Thus, past data can be analyzed and problem-oriented strategies can be developed.
Depending on the type of incident, the platform automatically alerts and teams can initiate a root cause analysis process. The actions and outputs determined in the process are recorded in the system. These records also create a problem record and contribute to the prevention of similar incidents in the future.
