IT Service
100% Local IT Service Management (ITSM)
SPIDYA IT Service Management (ITSM) redefines your IT operations by offering an AI-powered modular platform compliant with ITIL standards.
Improve SLAs
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0
Reduce Ticket Traffic by
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SPIDYA
ITIL Based
IT Service Management (ITSM)
01
ITSM
Standardized IT Service Management Processes
02
ITIL
Optimal framework for the implementation of ITSM
03
Flexibility
Adaptable to your ITSM processes, ITIL provides guidance for best practices
04
Goal
ITSM focuses on service, ITIL improves ITSM efficiency
ITSMÂ manages IT services through processes and procedures; ITIL is the guide to this framework.
- ITIL offers best practices for ITSM and is often used to effectively implement and optimize ITSM processes.
- Used together, it enables efficient, sustainable and cost-effective IT service management.
- ITIL’s process-oriented approach combines with the speed and flexibility offered by low-code infrastructure.
SPIDYA
AI Solves
You Focus on Strategy!
L0 automatically fulfills requests
AI handles basic repetitive requests such as password reset, access request, VPN connection without the human action.
Creates Automatic Ticket Assignments
Creates Automatic Ticket Assignments Artificial intelligence analyzes each ticket and facilitates ticket assignments. When it encounters more complex problems that require human expertise, it analyzes the request in detail and ensures fast resolution.
Analyzes SLA deadlines, offers insights
By analyzing previous ticket data and resolution times, it identifies SLA risks in advance and provides insights into performance degradation.
SPIDYA
The Smartest Way to
Transform Your IT Operations!
Manage your IT services quickly, increase efficiency, and reduce workload with our AI-powered, ITIL-compliant and 100% domestic ITSM platform!
Company & Contact Management
Create your corporate memory by storing the company and contract information of the processes you carry out with your affiliates or third-party business partners on a single platform.
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Service Catalog
Pin frequently used modules to the home page with shortcuts; group your business's service titles and make the ones you need accessible through a subscription model.
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Service Request & Request Fulfillment
Respond to the end user's service request for any failure or claim, obtain the necessary approvals and complete the request according to the customer's needs.
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Incident Management
Identify, classify, prioritize and resolve incidents that occur in your IT ecosystem; improve service quality by managing the lifecycle of all incidents.
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Event Management
Ensure infrastructure monitoring, analysis and effective management of alarms generated in monitoring tools and integrated into SPIDYA IT Service Management.
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Request Management
Operate the approval mechanism for end-user requests for access to applications, software development and hardware updates, managing and completing the process from start to finish.
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Problem Management
Detect reoccurring incidents, resolve them effectively, analyze their root causes in detail and permanently prevent their reoccurrence with proactive measures.
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Change Management
Manage all changes that may have a direct or indirect impact on services in an effective, controlled and planned manner to ensure successful implementation.
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Risk Management
Identify and analyze potential threats and potential risks on your business processes and IT systems, minimize their impact and take precautions.
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Embezzlement & Inventory Management
Manage the complete lifecycle of all devices and consumables used in IT services; keep procurement, maintenance and renewal processes under control.
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Configuration Management Database
Configuration tools are hardware and software components in IT services. See the relationships between components with the database and analyze the data according to your needs.
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Knowledge Base
Create an enterprise knowledge base so IT teams and users can find the information they need; store all experience and information in a centralized platform.
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Service Level Agreement (SLA)
SLA is the commitment between the IT provider and the user. Easily track service standards by metrics and targets in the SLA with alert mechanisms and interfaces.
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Experience Level Agreement (XLA)
XLAs measure performance in terms of results and value, while SLAs focus on operations and outputs. With this dual structure, measure the quality and experience of your IT services.
Explore the Details!
Project Management
Effectively manage the planning, implementation, evaluation and control processes for the implementation of new systems, infrastructure upgrades or technology projects.
Explore the Details!
Time Tracking & Financial Management
Accurately track the time your teams and staff spend on projects, report costs to optimize budget management, and boost overall efficiency.
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Mail-to-Ticket
With the mail-to-ticket module, ensure that issues, requests or notifications that users send to the support team via e-mail are automatically opened as a ticket (service request). Reduce manual workload, automate your ITSM processes and maximize user satisfaction!
Explore the Details!
Cheetah Low-code Development Platform
SPIDYA ITSM is a product of the Cheetah Low-Code Development Platform. With Cheetah’s modular structure, it offers rapid deployment, low cost, and easy customization. Thanks to its low-code infrastructure, organizations can quickly add or remove modules according to their needs, enabling a flexible and scalable ITSM experience.
Discover CheetahCompany & Contact Management
Create your corporate memory by storing the company and contract information of the processes you carry out with your affiliates or third-party business partners on a single platform.
Explore the Details!Service
Catalog
Pin frequently used modules to the home page with shortcuts; group your business's service titles and make the ones you need accessible through a subscription model.
Explore the Details!Service Request & Request Fulfillment
Respond to the end user's service request for any failure or claim, obtain the necessary approvals and complete the request according to the customer's needs.
Explore the Details!Incident
Management
Identify, classify, prioritize and resolve incidents that occur in your IT ecosystem; improve service quality by managing the lifecycle of all incidents.
Explore the Details!Event Management
Ensure infrastructure monitoring, analysis and effective management of alarms generated in monitoring tools and integrated into SPIDYA IT Service Management.
Explore the Details!Request Management
Operate the approval mechanism for end-user requests for access to applications, software development and hardware updates, managing and completing the process from start to finish.
Explore the Details!Problem Management
Detect reoccurring incidents, resolve them effectively, analyze their root causes in detail and permanently prevent their reoccurrence with proactive measures.
Explore the Details!Change Management
Manage all changes that may have a direct or indirect impact on services in an effective, controlled and planned manner to ensure successful implementation.
Explore the Details!Risk
Management
Identify and analyze potential threats and potential risks on your business processes and IT systems, minimize their impact and take precautions.
Explore the Details!Embezzlement & Inventory Management
Manage the complete lifecycle of all devices and consumables used in IT services; keep procurement, maintenance and renewal processes under control.
Explore the Details!Configuration Management Database
Configuration tools are hardware and software components in IT services. See the relationships between components with the database and analyze the data according to your needs.
Explore the Details!Knowledge
Base
Create an enterprise knowledge base so IT teams and users can find the information they need; store all experience and information in a centralized platform.
Explore the Details!Service Level Agreement (SLA)
SLA is the commitment between the IT provider and the user. Easily track service standards by metrics and targets in the SLA with alert mechanisms and interfaces.
Explore the Details!Experience Level Agreement (XLA)
XLAs measure performance in terms of results and value, while SLAs focus on operations and outputs. With this dual structure, measure the quality and experience of your IT services.
Explore the Details!Project
Management
Effectively manage the planning, implementation, evaluation and control processes for the implementation of new systems, infrastructure upgrades or technology projects.
Explore the Details!Time Tracking & Financial Management
Accurately track the time your teams and staff spend on projects, report costs to optimize budget management, and boost overall efficiency.
Explore the Details!Mail-to-Ticket
With the mail-to-ticket module, ensure that issues, requests or notifications that users send to the support team via e-mail are automatically opened as a ticket (service request). Reduce manual workload, automate your ITSM processes and maximize user satisfaction!
Explore the Details!Cheetah Low-code Development Platform
SPIDYA ITSM is a product of the Cheetah Low-Code Development Platform. With Cheetah’s modular structure, it offers rapid deployment, low cost, and easy customization. Thanks to its low-code infrastructure, organizations can quickly add or remove modules according to their needs, enabling a flexible and scalable ITSM experience.
Discover Cheetah
A powerful solution born from the collaboration between SPIDYA Software and ODYA Technology
Meet ODI,
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F.A.Q
Frequently Asked Questions
What is ITIL?
ITIL (Information Technology Infrastructure Library) is a globally recognized set of best practices and process guidelines for IT (Information Technology) Service management.
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What is ITSM?
Investment in IT Service Management represents a fundamental shift in the way businesses leverage technology capabilities. ITIL-based ITSM practices transform IT teams from mere providing technical support to a strategic business partner that contributes to business objectives.Read More! ->
How ITIL 4 Transform Your ITSM Processes?
ITIL 4 takes an adaptive, customizable and flexible approach to ITSM, enabling it to respond effectively to changing needs in the IT service environment.Read More! ->
What is Service Management Software? What is the Impact on IT Processes?
Service management software enables IT teams to not only manage their operational processes, but also align with business needs and develop a strategic approach to change, transformation and growth.Read More! ->
How Does Artificial Intelligence (AI) Improve ITSM Processes?
Artificial intelligence (AI) is emerging as a strategic force transforming ITSM processes. AI and machine learning not only automate repetitive tasks but also optimize workflows with data-driven insights, accelerate decision-making, and redefine the user experience.Read More! ->