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Ultimate Platform to Elevate your IT Service Management

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Company & Contract Management

Consolidate company and contract information from your operations with subsidiaries or third-party business partners into a unified platform to create a comprehensive corporate memory.

Service Catalog

Pin the most frequently used modules on the homepage and cluster the topics your business provides services to, ensuring the obtainment of the service items that the end user needs with a subscription logic.

Service Request & Request Fullfilment

Respond to any malfunction or request made by the end user, obtain necessary approvals, and complete the request according to their requirements.

Incident Management

Identify, categorize, prioritize, and resolve incidents within the IT ecosystem. Oversee the entire incident lifecycle to enhance IT service quality.

Event Management

Ensure efficient management of events generated by monitoring tools and integrated into SPIDYA IT Service Management.

Request Management

Manage approval processes to fulfill end user requests for application access, software development, and hardware updates.

Problem Management

Identify and proactively resolve recurring incidents by conducting thorough root cause analyses to prevent future occurrences.

Change Management

Ensure successful implementation of changes that may impact services by managing them effectively and in a controlled manner.

Risk Management

Identify and minimize potential threats and risks to business processes and systems within your IT ecosystem.

Inventory Management

Oversee and control the ordering, storage, and use of a company's all devices and cansumables, including the management of raw materials, components, and finished products.

Configuration Management Database

Configuration tools encompass hardware and software components used in IT services. The Configuration Management Database helps uncover relationships between these components, providing an organized view of configuration data that can be examined from the necessary perspective.

Knowledge Management

Create a database of corporate knowledge specific to your business so that IT team and users can find the information they need. Store and publish all the perspectives, ideas, experiences, and knowledge your IT team has built over time in a centralized platform.

Service Level Agreement (SLA)

SLA is a mutual commitment between IT service providers and users. Easily track service standards based on metrics and targets set in the SLA with alert mechanisms and interface colors.

Project Management

Effectively oversee the planning, implementation, evaluation, and control processes for new systems, infrastructure updates, or technology projects.

Time Tracking and Financial Management

Monitor the amount of time that teams and staff dedicate to projects and generate reports detailing their associated expenses.

Reporting Engine

Design your reports (.pdf, .csv) and automate them at routine intervals. Create instant reports on the dashboard with dynamic filters.

Cheetah Low-Code Development Platform

Mobile Application

Track your products and processes via iOS and Android devices.

Cheetah Low-Code Development Platform

Announcements

Send notifications on the dashboard to announce any situation or process to everyone who accesses your system.

Cheetah Low-Code Development Platform

Reporting Engine

Design your reports (.pdf, .csv) and automate them at routine intervals. Create instant reports on the dashboard with dynamic filters.

Cheetah Low-Code Development Platform

Mobile Application

Track your products and processes via iOS and Android devices.

Cheetah Low-Code Development Platform

Shift management

Organize shifts of relevant personnel or teams on the platform and automatically route incoming calls to available users based on their specified schedule.

Cheetah Low-Code Development Platform

Survey Management

Organize surveys with prepared question sets to improve team communication and workflows. Surveys can cover areas such as customer satisfaction, manager satisfaction of project team members, and satisfaction of managers with team members.

Cheetah Low-Code Development Platform

Announcements

Send notifications on the dashboard to announce any situation or process to everyone who accesses your system.

Cheetah Low-Code Development Platform

Shift management

Organize shifts of relevant personnel or teams on the platform and automatically route incoming calls to available users based on their specified schedule.

Cheetah Low-Code Development Platform

Survey Management

Organize surveys with prepared question sets to improve team communication and workflows. Surveys can cover areas such as customer satisfaction, manager satisfaction of project team members, and satisfaction of managers with team members.

Cheetah Low-Code Development Platform

Meet ODI, and let your mind be at ease!

Meet your digital monitoring team ODI for 24/7 end-to-end proactive observability, rapid detection, automatic resolution and L1 & L2 support. Combining Monitoring and Resolution processes with AI-supported work discipline, ODYA Automated NOC supports your business continuity.

ODYA Automated NOC

Constantly monitors the network and systems, automatically detects and resolves problems.

Detects anomalies in the systems, creates alarms and notifies the relevant teams.

Detects anomalies and patterns and performs root cause analysis (RCA).

Monitors the effects of changes and automatically makes evaluations.

Automatically monitors the status and configuration of assets.

It constantly monitors the network and systems, automatically detects and resolves problems.

It detects anomalies in the systems, creates alarms and notifies the relevant teams.

Detects anomalies and patterns and performs root cause analysis (RCA).

It monitors the effects of changes and automatically makes evaluations.

Automatically monitors the status and configuration of assets.

Automatically tracks and manages configuration changes and builds.

Automatically detects and reports SLA violations.

Automates and integrates network and system management tasks.

Analyzes network and system performance and provides comprehensive reports.

Provides integration with monitoring tools, configuration management systems, and other IT services.

Automatically tracks and manages configuration changes and builds.

Automatically detects and reports SLA violations.

Automates and integrates network and system management tasks.

Analyzes network and system performance and provides comprehensive reports.

Provides integration with monitoring tools, configuration management systems, and other IT services.

Visit ODYA Automated NOC page for more information!

ODYA Automated NOC ->

Change Management

Plan, implement, monitor, and document changes in your IT infrastructure or services. With Change Management, minimize the risks that could negatively impact service quality, system integrity, or business continuity.

CI Relation

Uncover which components are critical for IT services by revealing the relationships between CIs. When one CI fails or changes, anticipate its impact on other CIs and services, ensuring effective service management.

CI Relation

Uncover which components are critical for IT services by revealing the relationships between CIs. When one CI fails or changes, anticipate its impact on other CIs and services, ensuring effective service management.

Announcement

Keep users informed in advance about potential issues or disruptions, helping them stay prepared and minimize possible business losses. By providing prior notice of service outages or maintenance activities, assist users in finding alternative solutions and planning their work accordingly.

Service Catalog

Share information about available services and access methods with users in a centralized location accessible to all. Ensure that users can quickly and easily access the information they need.

Service Catalog

Share information about available services and access methods with users in a centralized location accessible to all. Ensure that users can quickly and easily access the information they need.

Calendar

Leverage a critical tool for the planning, coordination, and monitoring of IT service management processes. With the calendar feature, ensure that both IT teams and users are informed about specific processes, events, and important dates.

NOC Interface

Monitoring systems detect potential issues or anomalies at an early stage. This information is communicated to the NOC team through the ticketing system, allowing for proactive resolution of problems before they escalate. This approach minimizes service disruptions and maintains business continuity. Additionally, it generates meaningful reports on all monitored devices within the IT ecosystem, thanks to the cumulative insights it provides.

NOC Interface

Monitoring systems detect potential issues or anomalies at an early stage. This information is communicated to the NOC team through the ticketing system, allowing for proactive resolution of problems before they escalate. This approach minimizes service disruptions and maintains business continuity. Additionally, it generates meaningful reports on all monitored devices within the IT ecosystem, thanks to the cumulative insights it provides.

NOC Interface

With an integrated ITSM solution, obtain comprehensive reports on monitoring data, ticket status, and support requests. These reports enable your management team and departments to identify areas for improvement.

Alert Details

When alarms are triggered by your monitoring systems, they are automatically integrated into the incident management process. The incoming alarm is logged as an incident in the platform, where its severity and the systems or services it affects are determined. We use monitoring data to identify the root cause of the incident and related configuration items (CIs). Depending on the urgency of the alarm, it is automatically assigned to the responsible team or individual, and the necessary steps for resolution are outlined. Our platform can also analyze the alarm in relation to previous similar incidents and offer resolution suggestions, which speed up the process and enhance the efficiency of NOC teams.

Alert Details

When alarms are triggered by your monitoring systems, they are automatically integrated into the incident management process. The incoming alarm is logged as an incident in the platform, where its severity and the systems or services it affects are determined. We use monitoring data to identify the root cause of the incident and related configuration items (CIs). Depending on the urgency of the alarm, it is automatically assigned to the responsible team or individual, and the necessary steps for resolution are outlined. Our platform can also analyze the alarm in relation to previous similar incidents and offer resolution suggestions, which speed up the process and enhance the efficiency of NOC teams.

Call Log

Automatically record and monitor calls to systematically address user requests. Ensure that your service desk teams provide appropriate responses and solutions for each call, enhancing your service quality.

Call Reports

Evaluate the performance of your service desk teams by monitoring call resolution times, response times, and other performance indicators. Determine how well teams are meeting their targets and identify areas for improvement. Additionally, it shows the number, types, and frequency of calls. This data allows for the analysis of trends and seasonal variations over time, enabling the forecasting and planning of future demands.

Call Reports

Evaluate the performance of your service desk teams by monitoring call resolution times, response times, and other performance indicators. Determine how well teams are meeting their targets and identify areas for improvement. Additionally, it shows the number, types, and frequency of calls. This data allows for the analysis of trends and seasonal variations over time, enabling the forecasting and planning of future demands.

Problem Details

You can access all the important information about your Problem Management process from a single screen. This includes the problem description, related incidents, problem criticality level, affected configuration item (CI), problem status, root cause analysis, resolution methods, and workarounds. Additionally, you can see the person or team responsible for resolving the problem, as well as the problem creation and closure dates, progress updates, and services impacted by the problem. This information is essential for speeding up problem resolution and ensuring that operations continue without disruption.

Service Request

The new service request process enables requests to be received and managed from a centralized point. Your requests are properly recorded, monitored, and responded to, ensuring that your users’ needs are addressed systematically.

Service Request

The new service request process enables requests to be received and managed from a centralized point. Your requests are properly recorded, monitored, and responded to, ensuring that your users’ needs are addressed systematically.

Intelligent IT management establishes a solid foundation for a robust business.

The role of IT departments is to facilitate the business processes of the entire enterprise and power the technology that drives the business. IT teams must ensure that businesses have access to the best technology and automate workflows to support business operations everywhere at all times.

The primary advantage of IT Service Management is that it simplifies the work of the entire organization by improving IT efficiency.

Allows you to use IT resources efficiently.

Automated process workflow eliminates many manual tasks.

Identifies recurring problems and provides definitive solutions.

Enables quicker problem solving.

Provides faster IT response and improved availability management.

Allows you to prevent problems before they arise.

Creates effective, customized responses to specific IT problems.

Allows you to identify potential issues and respond to them before they cause serious problems.

Why is it crucial to choose the correct IT Service Management solution?

Your IT department is essential for powering the technology that drives your business. It plays a crucial role in streamlining business processes across the entire organization.

IT teams are responsible for supporting business operations everywhere and at all times by providing access to the best technology and automating workflows whenever possible.

This is where IT Service Management comes into play. By implementing the right IT Service Management solution, you can standardize and optimize the delivery and documentation of IT services, reduce costs by creating a predictable IT organization, and gain valuable insights to support business decision-making.

Contact us about IT Service Management!