Thousands of Task Managed on SPIDYA IT Service Platform Every Month!
ITIL BASED
IT SERVICE MANAGEMENT
ITSM manages IT services through processes and procedures; ITIL is the guide to this framework.
- ITIL offers best practices for ITSM and is often used to effectively implement and optimize ITSM processes.
- Used together, it enables efficient, sustainable and cost-effective IT service management.
- ITIL’s process-oriented approach combines with the speed and flexibility offered by low-code infrastructure.
IT SERVICE MANAGEMENT
ITSM manages IT services through processes and procedures; ITIL is the guide to this framework.
- ITIL offers best practices for ITSM practices and is often used to effectively implement and optimize ITSM processes.
- Used together, it enables efficient, sustainable and cost-effective IT service management.
- ITIL’s process-oriented approach combines with the speed and flexibility offered by low-code infrastructure.
AI handles basic repetitive requests such as password reset, access request, VPN connection without the human action.
Artificial intelligence analyzes each ticket and facilitates ticket assignments. When it encounters more complex problems that require human expertise, it analyzes the request in detail and ensures fast resolution.
By analyzing previous ticket data and resolution times, it identifies SLA risks in advance and provides insights into performance degradation.
The Smartest Way to Transform Your IT Operations!
Create your corporate memory by storing the company and contract information of the processes you carry out with your affiliates or third-party business partners on a single platform.
Pin frequently used modules to the home page with shortcuts; group your business’s service titles and make the ones you need accessible through a subscription model.
Respond to the end user’s service request for any failure or claim, obtain the necessary approvals and complete the request according to the customer’s needs.
Identify, classify, prioritize and resolve incidents that occur in your IT ecosystem; improve service quality by managing the lifecycle of all incidents.
Ensure infrastructure monitoring, analysis and effective management of alarms generated in monitoring tools and integrated into SPIDYA IT Service Management.
Operate the approval mechanism for end-user requests for access to applications, software development and hardware updates, managing and completing the process from start to finish.
Detect reoccurring incidents, resolve them effectively, analyze their root causes in detail and permanently prevent their reoccurrence with proactive measures.
Manage all changes that may have a direct or indirect impact on services in an effective, controlled and planned manner to ensure successful implementation.
Identify and analyze potential threats and potential risks on your business processes and IT systems, minimize their impact and take precautions.
Manage the complete lifecycle of all devices and consumables used in IT services; keep procurement, maintenance and renewal processes under control.
Configuration tools are hardware and software components in IT services. See the relationships between components with the database and analyze the data according to your needs.
With the mail-to-ticket module, ensure that issues, requests or notifications that users send to the support team via e-mail are automatically opened as a ticket (service request). Reduce manual workload, automate your ITSM processes and maximize user satisfaction!
SLA is the commitment between the IT provider and the user. Easily track service standards by metrics and targets in the SLA with alert mechanisms and interfaces.
XLAs measure performance in terms of results and value, while SLAs focus on operations and outputs. With this dual structure, measure the quality and experience of your IT services.
Effectively manage the planning, implementation, evaluation and control processes for the implementation of new systems, infrastructure upgrades or technology projects.
Accurately track the time your teams and staff spend on projects, report costs to optimize budget management, and boost overall efficiency.
With the mail-to-ticket module, ensure that issues, requests or notifications that users send to the support team via e-mail are automatically opened as a ticket (service request). Reduce manual workload, automate your ITSM processes and maximize user satisfaction!
Conduct surveys with question sets you have prepared for customer and team satisfaction, strengthen communication between teams and improve workflows effectively.
Company & Contact Management
Service Catalog
Service Request & Sevice Request Fullfilment
Incident Management
Event Management
Request Management
Problem Management
Change Management
Risk Management
Inventory Management
Configuration Management Database
Knowledge Base
Service Level Agreement (SLA)
Experience Level Agreement (XLA)
Project Management
Time Tracking and Financial Management
Mail-to-Ticket
Cheetah Low-code Development Platform
Meet ODI
What is ITIL?
ITIL (Information Technology Infrastructure Library) is a globally recognized set of best practices and process guidelines for IT (Information Technology) Service management.
What is ITSM?
Investment in IT Service Management represents a fundamental shift in the way businesses leverage technology capabilities. ITIL-based ITSM practices transform IT teams from mere providing technical support to a strategic business partner that contributes to business objectives.
How ITIL 4 Transform Your ITSM Processes?
ITIL 4 takes an adaptive, customizable and flexible approach to ITSM, enabling it to respond effectively to changing needs in the IT service environment.
What is Service Management Software? What is the Impact on IT Processes?
Service management software enables IT teams to not only manage their operational processes, but also align with business needs and develop a strategic approach to change, transformation and growth.
How Does Artificial Intelligence (AI) Improve ITSM Processes?
Artificial intelligence (AI) is emerging as a strategic force transforming ITSM processes. AI and machine learning not only automate repetitive tasks but also optimize workflows with data-driven insights, accelerate decision-making, and redefine the user experience.
