What Are the Benefits of Software Services in Digital Transformation?
For organizations, digital transformation is no longer just a technology investment—it is a key driver of competitive advantage, operational agility, and sustainable growth. As a result, companies are increasingly seeking comprehensive & efficient software services and business process software solutions that digitalize operations and support automation, data analytics, and customer-centric transformation.
Low-code platforms accelerate application development, streamline business-IT integration, and reduce prototyping time, while AI solutions excel in customer segmentation, predictive maintenance, and process automation. Cloud computing provides flexibility, scalability, and disaster recovery capabilities, supporting cost optimization. Enterprise Service Management (ESM) enhances cross-department transparency by enabling requests to be tracked from a single platform, and CRM systems improve customer satisfaction through data management, multi-channel communication, and personalized marketing.
Both SMEs and large enterprises leverage these software services—sourced from local and global providers—to meet security, compliance, and scalability requirements, achieving their digital transformation goals faster.
5 Most Preferred Software Services in Digital Transformation
1. Low-Code Solutions
Among software services in the digital transformation journey, low-code solutions are one of the fastest-growing categories. These platforms enable application development without deep technical knowledge, increasing organizational agility. Industries such as manufacturing, finance, energy, and public sector face a growing need for rapid application and software development. Low-code allows companies to accelerate field operations, easily digitalize internal processes, and quickly implement solutions needed by business units.
Research predicts that in the coming years, a majority of business applications will be built on low-code/no-code platforms.
With Cheetah Low-Code Development, organizations can create their own business management applications with user-friendly interfaces without requiring coding expertise. This reduces software development costs, accelerates digital transformation processes, and fosters more efficient collaboration between IT teams and business units, supporting sustainable growth.
For more information, visit the Cheetah Low-Code Development Platform page.
2. AI-Powered Software Services
AI solutions are another standout in digital transformation software services. Artificial intelligence and machine learning provide critical benefits such as deriving insights from big data, improving decision-making, and personalizing customer experiences. Applications include risk analysis and chatbots in banking, imaging analysis in healthcare, predictive maintenance and quality control in manufacturing. These solutions increase efficiency and profitability while reducing human error.
In Turkey, AI adoption is rapidly expanding across sectors from banking to telecom, retail, and energy. Globally, AI is approaching a trillion-dollar market, gaining strong momentum with local interest.
With Cheetah Low-Code Development, AI-powered applications can be seamlessly integrated into your business processes, enhancing efficiency and creating differentiated customer experiences.
3. Cloud Computing Solutions
4. Enterprise Service Management (ESM) Systems
Enterprise Service Management extends ITSM’s process-driven and automated approach across the organization. It enables cross-department transparency, allows requests to be tracked from a single platform, standardizes processes, and supports self-service and automation.
ESM adoption is widespread in operationally intensive industries such as manufacturing, automotive, energy, healthcare, retail, and e-commerce. These solutions reduce errors, provide real-time reporting for managers, and facilitate faster decision-making.
5. Customer Relationship Management (CRM) Systems
Customer-focused software solutions start with CRM systems. CRMs consolidate customer data, sales processes, and marketing activities in a single platform, providing companies with a competitive edge.
CRM adoption is increasing in sectors with high customer interaction, including finance, telecom, retail, and e-commerce. These systems allow for effective customer segmentation, campaign management, and improved sales team performance. Customer complaints and requests are resolved faster, and loyalty programs are managed more efficiently.
CRM solutions not only optimize operations but also place customer experience at the center. Here, XLA (Experience Level Agreement) becomes crucial. While SLAs guarantee service times and technical commitments, XLAs measure and maintain the quality of customer experience, ensuring both process efficiency and customer satisfaction.
Cheetah Low-Code Development integrates with CRM solutions, enabling organizations to personalize customer experiences and manage sales processes more agilely.
