Managing IT operations today is more challenging than ever. Systems are distributed, workloads are multi-layered, and user expectations demand 24/7 uninterrupted service. In this environment, the role of Network Operations Center (NOC) teams is shifting from merely “monitoring” to a mandate for swift action, proactive risk identification, and aligning operations with business goals.
This is the reality for today’s NOC teams: alert chaos, hidden risks, and manual workload.
Therefore, modern enterprises are moving beyond the classic “monitor alert” approach. They are adopting a more holistic, automation-centric operational model powered by the convergence of Monitoring and ITSM.
In this blog post, we will:
Discuss the NOC (Network Operations Center) concept within its current scope.
Explain why the traditional NOC approach is becoming inadequate.
Detail how ODYA Automated NOC and SPIDYA ITSM together deliver an intelligent, proactive, single-pane-of-glass operation.
What is Network Operations Center (NOC)?
The Network Operation Center is the heart of the enterprise IT infrastructure. Its responsibilities can be listed as follows:
Monitoring the infrastructure
Detecting performance deviations
Evaluating alerts
Initiating incident processes
The Evolving Responsibilities of Modern Network Operation Center
Today, Network Operation Center teams do more than just monitoring; they predict risks, take automated action, and align operations with continuous service goals.
This shift is driven by:
Distributed architectures
Multi-layered application structures
Increasing user expectations
Constantly growing operational volume
Modern NOCs now undertake roles such as:
Anomaly detection
Event prediction
Automated action (self-healing)
Service management integrated with ITSM processes
The Biggest Problem of Traditional NOC Operations: Siloed Structure
In many organizations today, Network Operation Center operations still proceed as follows:
Monitoring tools generate alerts independently.
ITSM processes are managed on a separate platform.
Field teams receive notifications via email, message, or different systems.
CMDB relationships are maintained elsewhere.
What Does the Silo Problem Imply?
This fragmentation leads to the following outcomes:
Manual alert-to-ticket process
Missing critical alerts
Late detection of SLA violations
Prolonged Root Cause Analysis (RCA)
Communication breakdown between teams
Operational blindness
The step that truly advances operations comes into play here: This siloed structure is eliminated when the Monitoring layer and the ITSM layer are unified.
ODYA Automated NOC: The Foundation of Modern Network Operation Center Transformation
ODYA Automated NOC is an advanced Network Operation Center solution that delivers the 24/7 monitoring, correlation, automation, and rapid response capability modern enterprises need, all within a single platform.
Capabilities of ODYA Automated NOC
Real-time monitoring
Alarm correlation and prioritization
Automated incident creation
Relationship mapping with CMDB
AI-powered anomaly & root cause analysis
Self-healing scenarios
Integrated dashboard for NOC operators
This foundation allows organizations not just faster response, but the ability to establish a predictive and automation-driven Network Operation Center structure.
Why ITSM + Monitoring Integration is a Game Changer
Monitoring alone answers the question, “What is happening?”
ITSM, however, answers, “How will we manage this?”
The convergence of these two layers completely moves organizations away from a reactive structure.
🔑 Key Benefits Provided by Integration
Alarm Automatic Incident (Automatic Ticket Creation) An alert generated in ODYA Automated NOC automatically converts into an incident within SPIDYA ITSM. Manual processing is eliminated.
Correct Assignment & Accurate SLA The incident is automatically assigned to the relevant team or technician. SLA counters start instantly.
Single-Pane-of-Glass Operation NOC alerts, ITSM processes, CMDB relationships, and action logs are visible on a single screen.
Proactive Problem Management Monitoring trends, behavior patterns, and historical alert data directly feed the problem management processes.
Self-Healing & Automation Automated actions are triggered for specific alert types:
Service restart
Capacity increase
Cache flush
Automated traffic routing
The Result? Fewer outages, higher automation, and lower MTTR (Mean Time to Resolve).
Where Does SPIDYA ITSM Stand in This Structure?
SPIDYA ITSM forms the service management backbone of this convergence.
Processes Where Monitoring Data Converges with SPIDYA ITSM
Incident Management
Problem Management
Change Management
SLA & KPI Tracking
CMDB relationships
Team-based task management
Asset & configuration visibility
SPIDYA makes the entire process, from the moment an alert is generated to its closure, measurable, traceable, transparent, and manageable.
Sectoral Benefits of Monitoring + ITSM Integration
The trio of Monitoring + ITSM + Automation provides a critical transformation that directly impacts not only IT teams but also operational continuity, service quality, and customer satisfaction across various sectors.
Although every sector has different dynamics, the need is the same: uninterrupted service, rapid response, visibility, and operational efficiency.
Below, we have summarized how integration creates value in a few key sectors:
1. 🏦 Finance & Banking Sector
Finance is one of the sectors with the least tolerance for downtime. Every second of outage in card, payment, ATM, or internet banking systems can lead to serious losses.
Benefits:
Automatic detection of events and instant creation of an ITSM incident
Minimizing SLA violations
Accelerated anomaly detection in fraud/suspicious transaction systems
Automated recovery via self-healing in ATM networks
Reduced recurrence of outages due to faster Root Cause Analysis
Result: Safer, faster, and operationally excellent service that the customer does not notice.
2. 🛍️ E-Commerce & Retail
Outages in traffic fluctuations, payment services, inventory management, and logistics systems directly translate into revenue loss.
Benefits:
Automated scaling or self-healing during high-traffic periods
Instant visibility into payment errors
End-to-end monitoring of warehouse-inventory-POS systems
Automated incident mechanism that reduces delays in order management processes
A Network Operation Center + ITSM structure that provides a “single-pane-of-glass” view of the entire operation
Result: Smoother payment processes, loss-free campaign periods, and near 100% service continuity.
3. 📡 Telecommunications
Telecom companies serve vast networks, hundreds of thousands of components, and millions of users. Manual intervention is impossible here.
Benefits:
Automated detection of network failures
Region-based alarm correlation
Automatic assignment of tasks to field services teams
Instant visibility into which network component affects what, thanks to CMDB integration
Automatic prevention of service outage through self-healing
Result: Coverage problems and service outages are minimized.
4. 🏭 Manufacturing
Every downtime in manufacturing facilities is a direct financial loss. The NOC + ITSM integration plays a critical role in operational efficiency here.
Benefits:
Real-time monitoring of machine and sensor data
Automatic conversion of IoT alerts into incidents
Simultaneous notification to blue-collar field teams
Early detection of anomalies such as capacity drop, increased vibration, or overheating
Taking action before a fault occurs (predictive maintenance)
Result: Non-stop production line and minimal downtime costs.
5. ⚡ Energy & Public Utilities
Energy and infrastructure companies must provide uninterrupted service. Therefore, proactive event management is crucial.
Benefits:
Immediate detection of network outages
24/7 monitoring of critical infrastructure components
Automated field service dispatching
Instant visibility into the affected region via CMDB relationships
Full record-keeping for regulatory compliance
Result: More reliable and uninterrupted service, stronger regulatory compliance.
Conclusion: Transitioning from Reactive NOC to Proactive, Intelligent Network Operation Centers
What is expected from Network Operation Center teams today is not just monitoring; it is to predict, analyze, take action through automation, and maintain IT service levels.
The combination of ODYA Automated NOC + SPIDYA ITSM provides organizations with the following strategic gains:
A noticeable reduction in SLA violations
Decreased MTTR (Mean Time to Resolve)
Reduction in alarm noise
Faster response to incidents
Improved inter-team coordination
Uninterrupted user experience
Significant operational cost savings through automation
Full visibility from a single pane
