Citizen Care Services Management Module
What is Citizen Home Care Services Management Module?
Citizen Home Care Services are municipalities’ services provided by municipalities to increase the comfort of living spaces and conditions of citizens with special needs or elderly citizens without isolating them from society. The need to easily manage and monitor these services is gaining importance day by day. At this point, digitalization of the module not only provides operational convenience, but also allows the municipality to fulfill its social responsibilities more effectively.
Municipalities that invest especially in social services gain reliability and reputation in the eyes of society. This is because they improve the quality of life of the elderly and individuals with special needs and bring them more actively into society.
These services are provided under public guarantee;
- It gives confidence to citizens,
- Provides equal access,
- In the long run, it increases social solidarity,
- It reduces the burden on the health system and strengthens municipal social welfare policies.
What does SPIDYA Citizen Home Care Services Management Module offer?
- Work orders can be assigned to the mobile devices of the operation teams providing services according to their density and availability.
- Staff can send photos to the relevant directorate via mobile devices before and after the service, thus optimizing service quality.
- All kinds of services (cleaning, hairdresser, home arrangement/repair, etc.) and different social activities within the house can be easily requested, planned and reported via SPIDYA Software.
What are the Advantages of Municipalities Digitizing Citizen Care Services?
Digitalization of municipalities’ home care services and social activity requests from citizens increases citizen satisfaction and optimizes resource utilization by making service processes more planned, transparent and faster. Thanks to digital systems, maintenance requests are easily received, automatic task assignments are made to service personnel according to their suitability, and the entire process can be monitored instantly.
For example, a small-scale domestic repair needed by a citizen with special needs living alone is quickly requested through the system and the most appropriate personnel in the region are directed. After the service is completed, the field staff documents the situation with a mobile device and the central teams can evaluate the process and control the quality of the service.
In this context, home care services can become both more sustainable and more accessible with digital infrastructure, while municipalities can significantly increase their operational efficiency.
What is the Role of SPIDYA in the Digital Transformation Process for Citizen Home Care Services Management?
In addition to the call center, SPIDYA Citizen Home Care Services Management Software, which works integrated with mobile devices and different devices, enables the entire process to be easily planned and managed easily. With the software capabilities, municipalities can easily measure and report the quality of service by sending automatic surveys after the service. Thus, the quality of the service provided to citizens is increasing and improving day by day, both in terms of home care services and the implementation of different community participation activities.
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