
Users can create service requests in different categories such as breakdown, request or information and easily start their processes.
Request forms can be customized with dynamic fields according to organizational needs and special form structures can be defined for different business units. This structure enables users to submit the right request through the service portal with minimum effort.

Each request goes through approval steps defined in accordance with the hierarchy of the organization.
Who has the request, which approval it is waiting for and its next step can be easily viewed on the system. This structure increases the traceability and control of service request management processes.

When the request status changes, the system automatically informs both the user who created the request and the relevant technical team. In this way, information gaps and follow-up difficulties are prevented; the request realization steps proceed uninterruptedly.

Specific SLA targets can be defined for each type of service request and the system monitors the process in accordance with these targets.
For requests approaching the SLA deadline, automatic alerts are sent to the relevant people, making service quality sustainable.

Focusing on the user experience, the process is monitored not only according to the duration but also according to the quality of interaction.
Service desk performance is evaluated based on the service quality perceived by the user and opportunities for improvement are created.