What is a Low-Code Platform?
A low-code platform is a modern development approach that enables organizations to respond nimbly to rapidly changing business needs. Thanks to drag-and-drop interfaces, ready-made integration modules, and minimal coding requirements, even users with limited technical knowledge can design workflows. This approach not only accelerates software development teams but also creates significant transformation in Enterprise Service Management (ESM) projects.
The fundamental goal of the Enterprise Service Management approach is to standardize and digitize service processes in human resources, finance, procurement, IT, and other business units. Low-Code platform solutions eliminate the delays created by traditional software development processes,enabling requests to be quickly turned into applications. ESM components such as process automation, self-service portals, and real-time reporting can be implemented much more quickly and flexibly with Low-Code.
Every organization’s processes are unique, and off-the-shelf products may sometimes fall short in meeting this uniqueness. However, with a Low-Code infrastructure, organizations can easily design and implement Enterprice Service Management solutions tailored to their specific needs, thereby ensuring both flexibility and efficiency.
5 Advantages Low-Code Platforms Offer to Enterprice Service Management
Success in Enterprise Service Management is achieved not only through the digitization of processes, but also through the user-friendly, transparent, and measurable management of these processes. At this point, Low-Code platform solutions directly address the most critical needs of Enterprice Service Management.
- Speed and Agility: While traditional software development cycles take weeks, with Low-Code, business units can transform their processes into applications that can be delivered in days or even hours.
- Employee Experience: Self-service portals where users can easily create their own requests provide both transparency and speed. Unnecessary emails and manual follow-ups are eliminated.
- Cost Savings: The heavy development load on IT teams is reduced, allowing budgets to be directed toward more strategic projects. Maintenance and update costs are also minimized.
- Data-Driven Decision Making: Real-time KPI dashboards and SLA tracking allow managers to identify bottlenecks and take swift improvement actions.
- Competitive Advantage: Faster-adapting workflows and digitized processes enhance customer and employee satisfaction, ensuring long-term sustainability.
Low-Code Technical Application Examples in ESM
The flexible structure of Low-Code platforms enables the rapid development of applications that meet the needs of different departments. This approach creates tangible value in the Enterprise Service Management process in the following scenarios:
Human Resources: Digital application forms, automated approval workflows, and new employee orientation checklists for recruitment processes.
Procurement: Routing supply requests through ERP integrations; automated approval and inventory control.
IT Services: Opening incident management and support requests using ready-made templates; providing initial response via chatbots.
Finance: Digitization of expense claim processes; transparent budget management with self-service portals developed via Low-Code.
Reporting: Preparation of KPIs, SLAs, and performance indicators with drag-and-drop interfaces; managers can see the overall efficiency of the organization at a glance.
These examples demonstrate that Low-Code platforms offer an accessible and sustainable solution not only for technical teams but for all business units. This accelerates the widespread adoption of ESM at the enterprise level and enables processes to be managed with fewer errors and higher efficiency.
How Can You Accelerate ESM Processes with a Low-Code Platform?
Enterprise service management requires processes spanning multiple departments to be executed in a coordinated, fast, and sustainable manner. Traditional software development approaches require separate applications to be developed for each department, creating significant obstacles in terms of both time and cost. This is where Low-Code platform solutions come in, providing the agility and scalability that ESM requires.
Thanks to the Cheetah Low-Code Development Platform:
- Repetitive requests from different departments such as human resources, finance, or purchasing can be quickly converted into digital forms.
- Approvals and workflows can be designed using drag-and-drop.
- API integrations can easily connect to existing systems (ERP, CRM, e-signature, etc.).
- Real-time reporting screens for KPIs and SLAs can be created without coding.
This reduces the burden on IT teams, while business units can manage their own processes more independently and turn them into services. As a result, ESM is implemented faster, errors are reduced, and the return on investment (ROI) accelerates.
