ITSM operations directly impact a company’s efficiency and service quality. Although modern IT Service Management (ITSM) tools are critical for keeping ITSM operations organized and meeting SLA targets, disconnects in field activities often lead to performance losses. Specifically, deficiencies in inventory management and asset assignment can cause hidden costs and errors within your operations.
SPIDYA Asset & Inventory Management Software focuses on optimizing these processes by eliminating disconnects. In this article, we will detail the benefits of this effective solution for organizations, real-life examples, its relationship with ITSM, and the advantages it provides.
Why Inventory Management is Critical for ITSM Operations?
Companies operate with thousands of IT assets: laptops, servers, network devices, and mobile equipment. Properly recording, tracking, and assigning these assets is essential for healthy field operations.
Example: A financial company in Turkey used to manage its computer inventory and asset assignments using manual Excel spreadsheets. The results were lost devices, inaccurate SLA reporting, and a heavy workload on the IT team, which negatively impacted their ITSM operations.
This is where using the right inventory management software becomes critical. Thanks to automated asset tracking:
Lost or misallocated assets are prevented.
Asset assignment processes are fully digitized.
ITSM operations are controlled in real-time through seamless integration with ITSM tools.
With SPIDYA Asset & Inventory Management, increase your operational efficiency by controlling the entire lifecycle of your assets from end to end and empower your ITSM operations!
Asset Assignment & ITSM Integration
Asset assignment ensures that assets are allocated to the right individuals, enhancing both field efficiency and SLA (Service Level Agreement) compliance. Within a system integrated with ITSM operations:
Assets assigned to each user are tracked automatically.
Potential risks and non-compliance issues are reported.
Audit processes become streamlined.
Real-life example: A manufacturing firm experienced gaps in its records because it kept inventory and assignment data separate from its ITSM platform. By implementing Asset & Inventory Management software, both assignment data and inventory were migrated to a centralized platform; as a result, their ITSM operations responded 30% faster.
5 Critical Advantages to Boost Your ITSM Operations! 🎯
1. Prevent Lost Devices with Real-Time Asset Tracking
Data-Driven Insight: According to research, companies relying on manual inventory tracking experience 15–20% higher IT asset loss.
Solution: The software records all IT assets in a centralized database, providing real-time visibility into device location, status, and assignment within your ITSM operations.
Benefit: The risk of device loss or misallocation in the field is minimized, allowing IT teams to reduce the time spent on asset tracking by 30%.
2. Automated Asset Assignment and Updates
Data Insight: Manual assignment processes result in a 25% human error rate (e.g., assigning to the wrong user or incomplete records).
Solution: The user-asset relationship is tracked automatically, and new device assignments are updated by the system in real-time.
Benefit: Discrepancies caused by errors are reduced, allowing the IT team to focus on more strategic tasks within their ITSM operations.
3. SLA Tracking & Performance Measured
Data Detail: Research shows that 70% of companies that fully meet their SLA targets have their inventory and asset assignment systems integrated with their ITSM operations.
Solution: Inventory and assignment data are integrated into SLA (Service Level Agreement) reporting, ensuring that operations are managed accurately and in real-time.
Benefit: SLA breaches are reduced, service quality improves, and IT operational efficiency can increase by 20–25%.
4. Importance of Risk and Compliance Management
Data Insight: Audit deficiencies and non-compliance issues are responsible for 30% of IT risks.
Solution: The software consolidates all asset assignment and inventory data into a single platform and provides regular, detailed reporting.
Benefit: Regulatory and compliance requirements are easily met, allowing audit processes to be conducted 40% faster within your ITSM processes.
5. Operational Efficiency
Data Insight: IT teams spend an average of 10–12 hours per week on manual inventory and asset assignment tracking.
Solution: Manual processes are automated, and the system provides automated notifications and reports to the user.
Benefit: The IT team can focus on strategic tasks, speed and control within ITSM operations increase, and overall operational efficiency rises by 25–30%.
Industry Examples and Use Cases
Finance Industry:
Asset and inventory management are critical due to the rapid pace of device turnover and high-security requirements.
The SPIDYA Solution: Through centralized recording and automated tracking with SPIDYA Asset & Inventory Management, data loss decreased by 15%, and SLA targets were met with a 95% success rate via integration with operations.
Manufacturing:
Field teams in various locations and high equipment density create significant management challenges.
The SPIDYA Solution: Automated asset and inventory tracking reduced operational downtime by 20%, and response times within operations were cut from 2 days to just 1 day.
Retail:
This sector requires the management of numerous stores and a vast number of POS terminals.
The SPIDYA Solution: Thanks to the software, stock and device management became 30% faster, and the device loss rate dropped from 10% to 3% within their ITSM operations.
Public Sector / Digital Municipality:
In digital municipality projects, the management of field teams, maintenance vehicles, and public devices is of paramount importance. Lost devices or incorrect asset assignments can lead to service disruptions and data loss.
The SPIDYA Solution: SPIDYA Asset & Inventory Management Software eliminates these risks by recording all assets in a centralized system and providing automated tracking for ITSM operations.
Stop Device Loss and Assignment Errors with SPIDYA Asset & Inventory Management !
Common Challenges in IT Operations: Missing devices, manual tracking, inaccurate inventory records, and fragmented field processes.
Lost Devices & Missing Tracking: All IT assets are recorded in a centralized system and monitored in real-time.
Manual Assignment Errors: The user-asset relationship is tracked automatically.
Inaccurate Data & Reporting Gaps: All data is consolidated on a single platform.
Fragmented Field Operations: Operational efficiency increases through a solution integrated with ITSM operations.
Key Results:
Accelerated ITSM processes and higher SLA compliance.
30–40% reduction in manual tasks for IT teams.
Lower risks and costs with increased operational control.
Take a strategic step to optimize your ITSM operations and secure your field processes with SPIDYA Asset & Inventory Management!
