IT teams are forced to reevaluate their existing ITSM solutions due to constantly rising costs, limited flexibility, and regulatory requirements. While popular platforms such as Jira Service Management and ManageEngine ServiceDesk Plus offer powerful features, they may not fully meet the needs of organizations in some cases. At this point, SPIDYA ITSM, with its low-code-based structure, offers an ITSM replacement alternative that can meet the needs of organizations in a more flexible and secure manner.
- Platform limitations: Customization and integration needs are limited in ready-made ITSM solutions.
- Regulatory and data control concerns: As global brands invest in cloud-based solutions and eliminate on-premises (permanent license model) solutions, data security and local regulatory compliance become critical.
Common Alternatives: Jira and ManageEngine
Jira Service Management (JSM): Offers strong integrations with the Atlassian ecosystem, but the user interface is complex and customization can sometimes be cumbersome. The licensing cost and the fact that it will only offer Cloud services in the future are creating an ITSM replacement process.
ManageEngine ServiceDesk Plus (SDP): Some users report limitations in terms of performance and scalability. The user interface is classic and some reporting features may feel lacking.
Although all ITSM tools offer similar processes and content, each organization’s IT service management needs are different. Increasing license costs, transitioning to a fully cloud-based structure, limited access to customizable developments, and lack of local support are driving organizations to seek ITSM replacements.
This is where SPIDYA ITSM stands out, offering a flexible, customizable structure with local support that fully meets the needs of organizations.
Discover SPIDYA ITSM’s Game-Changing Solutions for Your Organization!
Fill the FormSPIDYA ITSM: A Powerful Alternative to Existing ITSM Replacement Solutions:
SPIDYA ITSM is a 100% locally developed IT Service Management solution that is fully compliant with ITIL, designed to digitize and optimize IT processes. With the support of the Cheetah Low-Code Development Platform, it offers organizations an AI-powered, fast, and customizable ITSM experience.
Architecture and Core Technology
- Low-Code Modular Architecture: SPIDYA ITSM operates on a modular basis. Organizations can optimize costs and complexity by using only the modules they need.
- Integrated ITSM Solution Ecosystem: With the Cheetah Low-Code Platform, all workflows supporting ITSM processes such as asset management, inventory management, and project management can be designed, automated, and managed in an integrated manner under one roof.
- AI-Powered Processes: IT teams work more efficiently with automated ticket routing, automated actions, SLA (Service Level Agreement) alerts, and proactive problem management.
Process Support (ITIL & ITSM Processes)
SPIDYA ITSM offers ITIL-compliant processes:
- Incident and Problem Management
- Change Management
- SLA and Service
- Performance Monitoring
- Configuration Management and CMDB
- This enables IT teams to improve business continuity and service quality.
Technical Advantages in the ITSM Replacement Process: SPIDYA vs Jira & ManageEngine
Flexibility and Customization
Cheetah’s low-code structure overcomes the limitations of Jira and ManageEngine:
- Add-on modules can be quickly added and removed.
- Customized forms, workflows, and reports can be easily created.
Deployment Options: On-Premises vs. Cloud
SPIDYA IT Service Management offers both on-prem and cloud options during the ITSM replacement process:
- On-Prem: Ensures data control and regulatory compliance.
- Cloud: Offers fast setup, automatic updates, and scalability advantages.
This is a critical advantage for both regulation-focused organizations and companies seeking flexibility and rapid adaptation.
Inventory & Configuration Management
SPIDYA, with its integrated configuration management database (CMDB) and asset management features:
- Enables centralized tracking of assets,
- Provides controlled management of changes,
- Ensures resource optimization.
This often requires additional modules or integrations in Jira and ManageEngine.
Project Management and Service Lifecycle
Agile Project Management Support: SPIDYA enables IT teams to quickly adapt to changing priorities with flexible sprint and backlog management. This ensures that ITSM processes are fully aligned with project management.
PPM (Project Portfolio Management) Advantage: Organizations can centrally track all their projects, optimize resource allocation and prioritization. This both improves risk management and facilitates strategic decision-making.
In summary: SPIDYA ITSM contributes to corporate digital transformation by managing not only ITSM replacement operations, but also the lifecycle of IT projects in an integrated and efficient manner.
Strategic Gains in Your IT Investments with SPIDYA ITSM
IT teams face both operational and strategic decisions every day. Balancing license costs, regulatory compliance, and digital transformation goals is no easy task. That’s where SPIDYA ITSM comes in—it’s designed to help you achieve that balance.
1. Cost and Return on Investment
As an IT manager, you don’t want your budget to be drained by unnecessary license fees and unused modules. SPIDYA ITSM allows you to use only the modules you need.
Furthermore, both on-premises and cloud options offer flexible investment opportunities tailored to your company’s budget and strategy. This ensures long-term cost control and investment efficiency.
2. Local Solution, Local Support
Working with local teams ensures that issues are resolved quickly and regulatory compliance is simplified. SPIDYA ITSM offers a team and support network that understands the needs of organizations in Turkey.
In regulated sectors such as banking, healthcare, and public services, this speed and adaptability make a critical difference.
3. Security and Compliance
Data security is no longer an option, it’s a necessity. On-premises installation gives you complete control over your critical data. Compliance with KVKK and industry regulations becomes more manageable with SPIDYA.
The cloud version eliminates your concerns with a security infrastructure that complies with ISO/IEC 27001 and GDPR/KVKK standards. With our many years of experience in the public and private sectors, our solution has successfully passed all necessary audit and compliance processes.
4. Digital Transformation and Flexibility
Responding quickly to changing business needs is fundamental to modern IT processes. Thanks to the Cheetah low-code infrastructure, SPIDYA ITSM enables teams to quickly take control of and customize processes.
AI-powered automation streamlines ticket routing, SLA (service level agreement) tracking, and proactive problem management. Furthermore, when process management is combined with strategic project management and portfolio optimization, you can see the true value of your IT investments.
Who is SPIDYA ITSM suitable for?
- Regulated industries and organizations where data security is critical,
- Companies seeking to rapidly adapt to digital transformation,
- IT teams aiming to optimize long-term costs.
