Automated Notifications
Automated Notifications: Manage Work Order Tracking Accurately and Efficiently!
Cheetah Platform automated notifications deliver work order updates instantly via email, SMS, WhatsApp, or Telegram for faster, seamless operations.
Notification Module · Live
Work Order #2841 Opened
Trigger
Email
SMS
WhatsApp
Telegram
Work Order Opened — #2841
Subject: Database access error
Assignee: Ahmet Y. · Priority: ● High
SLA: Must be resolved within 4 hours
Dear Ahmet, work order #2841 has been assigned.
Log in for details →
Log in for details →
4
Channels
0s
Latency
98%
Delivery
Automated Notifications
Problem & Solution
CURRENT STATE
A work order is created, but the technician is notified hours later.
Notifications are sent only by email and may be missed during critical moments.
SLA is about to be breached, but the responsible person is unaware.
Field team doesn’t check email regularly; WhatsApp is needed.
Customers have to call to get updates on their work orders.
WITH CHEETAH
Automated Notifications
Work order notifications are sent instantly to all relevant stakeholders.
Channel choice—email, SMS, WhatsApp, or Telegram—matches user preference.
SLA alerts and automatic escalation trigger before deadlines.
Field team gets WhatsApp, managers get email—right channel for each role.
Customers receive automatic updates without having to call.
Benefits of the Feature
Accelerate Operations with
Automated Notifications
Event-Based Triggers
Define independent notification rules for every event—work order creation, assignment, update, completion, or approaching SLA. The automated notification system delivers the right message to the right person at the right time.
Automated Notifications
Personalized Notification Content
Each notification is personalized with dynamic fields: work order number, subject, assignee, priority, SLA, and platform link are automatically included. Not a generic message, but a contextual update.
Multi-Channel Notification System
SLA Alert System
Alerts are sent at defined intervals before the SLA deadline. If a violation occurs, automatic escalation notifies the next level. The alert system works proactively, keeping stakeholders informed before issues arise.
Proactive Alert System
Step by Step
How it Works?
Define the Trigger
Specify which event will trigger a notification—work order creation, assignment, SLA alert, or completion. Each can have its own rule.
Choose Channels
Select the channels for each rule. WhatsApp and SMS for field teams, email for managers—customized for each role.
Customize Content
Create notification templates. Dynamic fields auto-populate: work order number, priority, assignee, SLA—tailored to the platform.
Automated Delivery
When the rule triggers, notifications are sent instantly to the right recipients. All deliveries are logged, status tracked, and failed attempts retried.
Use Cases
Who Uses Automated Notifications?
Technical Service Team
Field Operations
I no longer need to open the platform to check work orders. When a new order is assigned, I get an instant WhatsApp notification. My response time has been cut in half
Faster Response Times
Service Manager
ITSM & Operations Management
The system alerts me before any SLA breach. Escalation for critical work orders happens automatically. We’ve moved from crisis management to proactive management.
Proactive Management
IT Department
Corporate IT Management
We have a team using different channels. With SMS and email notifications, office staff get email, field staff get WhatsApp. No one misses a notification.
100% Notification Delivery
SPIDYA
Cheetah Low - Code Features
Turn your processes into products and applications in no time with the features of the Cheetah Low-Code Development Platform!
F.A.Q
Frequently Asked Questions
How do automated notifications work?
WhatsApp Business API integration is handled by Cheetah. The platform manages Meta’s approval process and template requirements. You only need to define which events trigger notifications and customize their content.
Is special setup required for WhatsApp notifications?
WhatsApp Business API entegrasyonu Cheetah tarafından yönetilir. Meta’nın onay süreçleri ve şablon gereksinimleri platform tarafından karşılanır. Sizin yapmanız gereken hangi olaylarda bildirim gönderileceğini tanımlamak ve içerikleri özelleştirmektir.
Can notifications be sent via different channels for different roles?
Yes. Each role or user group can have a unique channel combination. Field technicians can receive WhatsApp and SMS, service managers via email, and customers via SMS—all managed separately from the same work order trigger.
When are SLA alerts sent?
Alert points can be customized based on remaining SLA time. For example, the first alert 1 hour before SLA expiration, the second 30 minutes before, and an escalation notification if a breach occurs. All thresholds are configurable.
Can the sent notifications be tracked?
Yes. All notifications are logged with delivery status, channel, and timestamp. Failed notifications are automatically retried. Delivery rates per channel can be viewed in the reporting dashboard.
Can notification content be customized?
Yes. Separate templates can be created for each channel. Dynamic fields like work order number, subject, assignee, priority, SLA, and platform link are automatically filled. Content can also be designed to match your corporate identity.
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